If the product is different from the order delivered.If the products is near expiry or expired or.

If the products delivered is in damaged or defective condition: or.

You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.Ħ) Exchange of the product or refund for the product can be arranged for the following reasons: We shall hold no liability for any loss or damage to the product prior to the product received by us.

Claims (if any) must be lodged via our customer service email at within 7 days upon receiving, otherwise we reserve the rights to reject the claim.Ĥ) Upon confirmation of the Return/Refund item, customer is required to send back the product using the consigment note provided by our customer service.ĥ) You shall be responsible for the risks and condition of the product to be returned until it is received by us. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.Ģ) You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider.ģ) You shall examine the goods immediately upon receiving for any deficiencies and/or damages. We will notify you if that is the case and return any payment that you have made. 1) BIG Pharmacy reserves the rights to cancel any orders if the product is not available for any reasons.

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